Welcome to Meridian's Cloud Based Ticketing & Support Solution


Meridian's Cloud Based Ticketing Solution(CBTS) provides comprehensive platform for online support ticket logging , tracking and automated routing and tracking of the support process. The key features of this solutions are:

  • Meridian CBTS provides your Support team with everything they need to provide personalized support. With the cloud based ticketing & support system , agents will be able to access all the details about every customer ticket from any location leading to quick resolution of support requests.The tem is always enabled to provide the best customer experiences.
  • With Meridian CBTS workflow technology, automating routine task to improve your team's productivity is breeze.From assigning tickets to a particular agent , to creating preset response for frequently asked questions , to defining escalation rules if deadlines aren't met, CBTS makes it all very easy.
  • Backed by in-built knowledge base, Meridian CBTS lets the support agent publish detailed solution articles and resources which customers can use to find important information about your product. This will also reduce their need to reach out to your support team every time.
  • Meridian CBTS allows you to monitor your team’s progress seamlessly. Using comprehensive reports, you can identify problems faster, recognize good or bad performance, track customer satisfaction and monitor service standards.
  • Capture relevant customer information - With Meridian’s customizable ticket forms, you can tweak the fields in a ticket to collect information from customers that will help you understand the issue better. You can add new fields or modify existing ones and ensure your ticket form collects all the relevant data required.
  • Take advantage of an issue tracking system, so you get more visibility of your support team. 
Customer can log a ticket directly at Meridian's website by Clicking on the Support tab in the menubar

Meridian Cloud Based Ticketing Solution



All agents need to login to the system to start their activities.There is an option for a SSO authentication using their O365 login credentials also.

Hello, I am your Support Tech Bot

Expert Tech Support Bot in India !!!

Your Tech Support Chat Bot is here to provide soltuions in an wasier way. Please wait for me till I get integrated in your support system.

mail Mail me on : tech.support@onmeridian.com

CBTS Tech Support Login


Key Features:


  • Agents can login with their provided credentials.
  • Agents can create ticket directly for clients from our console and assign to the specific agent.
  • Agents can add customer from the customer master page.
  • Admin agents can see ticket report, transfer ticket, change ticket status, add remarks to another tech support and send email to customer with add CC feature.
  • Sub-admin agents can transfer ticket, change ticket status, add remarks to another tech support and send email to customer with add CC feature.
  • Trail of remarks is reflected on the ticket page.
  • Trail of replies is reflected on the ticket page.
  • Admin and sub-admin agents can see the ticket locking email from the customer too after selecting the ticket.
  • After creating a ticket by admin/subadmin, a notification and email goes to the assigned admin, the customer and also Teams channel with the assigned person's name.
  • After closing a ticket, the ticket gets moved to the closed tickets page from the open ticket page.




Tech Support Login Page

AZURE Marketplace


We Are Now Enlisted In AZURE Marketplace


Meridian's Cloud Based Ticketing and Support Solution with Teams API Integration for getting Ticket Details on Teams Channel as soon a Ticket gets locked. The application is purely based on Microsoft Technologies which is developed using Microsoft Tools, Resources and Technology like .Net, SQL Database, Teams API, Azure AI and is also hosted on Azure Cloud Hosting for the security and integrity of the application.

Meridian's Range of Managed Service Offering for Azure Includes

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  • Managed Services for Azure Virtual Machines support including OS Storage and Backup
  • Managed Services for Databases
  • Managed Services for Network Support
  • Managed Services for Active Directory support
  • 24×7 Monitoring and Management support and Service Desk

We Are Now In Microsoft Playstore


Meridian's Cloud Based Ticketing and Support Solution with Teams API Integration for getting Ticket Details on Teams Channel as soon a Ticket gets locked. The application is purely based on Microsoft Technologies which is developed using Microsoft Tools, Resources and Technology like .Net, SQL Database, Teams API, Azure AI and is also hosted on Azure Cloud Hosting for the security and integrity of the application.


We Are Now In Google Playstore


Meridian's Cloud Based Ticketing and Support Solution with Teams API Integration for getting Ticket Details on Teams Channel as soon a Ticket gets locked. The application is purely based on Microsoft Technologies which is developed using Microsoft Tools, Resources and Technology like .Net, SQL Database, Teams API, Azure AI and is also hosted on Azure Cloud Hosting for the security and integrity of the application.

Tools & Technology


Tools


  • Visual Studio 2019.
  • Microsoft SQL Server Management Studio 2019.
  • Azure Data Studio.
  • Postman API Tester.
  • Microsoft Teams.

Programming Languages


  • Front End (UI) -HTML, CSS, SCSS, Bootstrap, JAVASCRIPT, JQUERY, AJAX.
  • Back End -ASP.NET, ASP.NET WEB API, ASP.NET CORE, JSON.
  • Database –Microsoft SQL, Microsoft Azure Data Storage.

Technologies


  • Azure Cloud Hosting.
  • Azure AI.
  • Azure Bot Framework.
  • Teams API.
  • Email API.

Meridian Solutions