Incident Based Support: Flexible Solutions for Your Immediate Needs
At Meridian Solutions, we understand that your business demands agility. That's why we offer Incident Based Support, a flexible and tailored approach to address your technical challenges as they arise.
Looking for agile Incident Based Support Services?
On-Demand Assistance for Your Unique Needs
Our Incident Based Support service provides you with prompt, expert assistance on a per-issue basis. Whether you’re facing a technical problem, a configuration challenge, or a security incident, our team is ready to step in and resolve the issue efficiently.
No Commitment Required
Enjoy the freedom of accessing our support services when you need them, without any long-term commitment.
Timely Resolution
Our experts prioritize your concerns, ensuring swift and effective resolutions to minimize downtime and disruptions.
Tailored to Your Needs
We take the time to understand your immediate requirements, delivering solutions that are customized to your unique situation.
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Choose the Plan That Fits Your Needs
Flexible Plans Tailored to Your Requirements
We understand that every business has unique support needs. That’s why we offer a range of flexible plans to choose from, ensuring you get the right level of support for your organization:
Pay Per Incident
(50$)
Gain access to our support services on a per-incident basis, without any long-term commitment
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• Validity: 6 Months
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• Training Hours: 8 hours maximum
SMB Bundle
(10 Tickets)
(450$)
Benefit from a bundle of 10 support tickets, ideal for small to medium-sized businesses.
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• Validity: 6 Months
-
• Training Hours: 8 hours maximum
Standard Bundle
(15 Tickets)
(650$)
Enjoy the convenience of 15 support tickets, providing comprehensive coverage for your organization.
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• Validity: 6 Months
-
• Training Hours: 8 hours maximum
Enterprise Bundle
(25 Tickets)
(1100$)
Take advantage of our Enterprise Bundle with 25 support tickets, designed for larger enterprises with more extensive support needs.
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• Validity: 6 Months
-
• Training Hours: 8 hours maximum
Subscription – Monthly Flexible monthly subscription model for easy budgeting and scalability.
Training Hours – 12 hrs Max Up to 12 hours of dedicated training and guidance per month, ensuring your team stays up-to-date.
We provide strategic, transformational, and technical offerings in Incident Based Support
- Comprehensive Incident Based Support Coverage
Our Incident Based Support services cover a wide range of technical areas, ensuring your organization receives the assistance it needs when it needs it most. Our coverage includes:
Troubleshooting & Issue Resolution
Dedicated support for troubleshooting and resolving technical issues across various systems and applications.
Configuration Assistance
Expert guidance in configuring and optimizing your software and hardware environments.
Security Incident Response
Rapid response and resolution for security incidents, minimizing potential risks and downtime.
License Related Support
Assistance with license management, compliance, and optimization.
Training & Guidance
Personalized training and guidance to upskill your team and maximize technology utilization.
Data Migration / Backup within Tenant
Seamless data migration and backup services within your tenant, ensuring data integrity and availability.
- Our Straightforward Onboarding Method
Within our organization, we boast a diverse team of technical experts offering extensive managed firewall services. Our onboarding procedure for managed firewall services is swift and user-friendly. Our primary goal is to propel your business forward with precise services, ensuring you achieve the desired outcomes. Below, we outline the process and operations designed to maximize your benefits.
1
Project Initiation
We’ll create a transition strategy and provide dedicated managers to assist you every step of the way.
2
Knowledge Transfer
Intensity will capture your existing operational procedures, protocols, and regulations and assign roles and responsibilities to all our resources.
3
Reverse Knowledge Transfer
We collect feedback from project SMEs to improve knowledge transition from project acquisition.
4
Services Setup
Our experts will set up resources, tools, and protocols in close collaboration with your existing teams and vendors.
5
Service Transition
We take on all responsibilities from your previous vendors in a phased manner to minimize downtime.
6
Handover
Our resources will take care of everything you need with a hassle-free operational flow once the service start date is reached.
Client Testimonials
Frequently Asked Questions
How soon can I expect a response to my support request?
Our team is dedicated to providing prompt assistance. We strive to respond to your support requests within 4 business hours, ensuring your issues are addressed in a timely manner.
Can I request support for specific technologies or platforms?
Absolutely. Our Incident-Based Support services cover a wide range of technologies and platforms. When submitting your request, please provide details about the specific technology or platform you need assistance with, and our experts will tailor their support accordingly.
What happens if my issue requires more time or resources than initially anticipated?
In the event that your issue requires additional time or resources beyond the initial scope, our team will work closely with you to determine the best course of action. We may recommend upgrading to a higher support bundle or exploring alternative solutions to ensure your needs are fully addressed.
How do I access training resources included in the support bundles?
Upon purchasing a support bundle, you will receive access to our comprehensive training resources, including online tutorials, documentation, and webinars. Additionally, our team can provide personalized training sessions tailored to your specific requirements, up to the allotted training hours included in your bundle.
Can I carry over unused support tickets to the next billing cycle?
Unfortunately, unused support tickets cannot be carried over to the next billing cycle. However, we offer flexible renewal options, allowing you to choose the bundle that best suits your ongoing support needs.
Get the Support You Need,
When You Need It
Don’t let technical challenges disrupt your operations. Partner with us for Incident-Based Support and gain access to timely, expert assistance tailored to your specific needs.
Client results
Explore our success stories to see how we have helped businesses like yours overcome challenges and achieve tangible results.
