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Business Support FAQs
A cloud license is a subscription-based or pay-as-you-go model that allows users to access and use software applications hosted on cloud servers.
A traditional software license usually involves a one-time purchase with the software installed on local machines or servers, whereas a cloud license involves ongoing payments to access software hosted on the provider’s servers.
Scalability: Easily scale up or down based on needs.
Cost-Efficiency: Pay only for what you use.
Accessibility: Access from anywhere with an internet connection.
Automatic Updates: Always have the latest version without manual updates.
Yes, common types include:
Subscription-Based: Regular payments (monthly or annually) for continued access.
Enterprise Agreements: Customized licensing for large organizations with volume discounts.
Management tools provided by the partners, such as admin consoles or dashboards, can help monitor usage, allocate resources, and manage costs.
Access to the software and services typically stops, and you may lose any data stored in the cloud if not backed up.
Generally, cloud licenses are non-transferable, but terms can vary by partner. It’s best to check the specific licensing agreement.
While cloud providers implement robust security measures, users must also follow best practices, such as strong passwords, regular updates, and access controls.
Cloud providers often adhere to various compliance standards but users must ensure their usage complies with industry regulations and organizational policies.
Service Level Agreements (SLAs)
Support and Customer Service
Reputation and Reviews
Data Security and Privacy Policies
Cost and Value for Money
FAQ’s SUPPORT PROCESS
You can connect with our support team using email, Toll-free number & support portal.
Standard support is available between 9AM to 6PM on all working days.
O365, Azure & D365 related technical issues & troubleshooting support.
Our support executive will reach you within 30 mins after putting support request.
We offer support in both the channels.
Yes, we have dedicated ticketing for both managed & standard support.
You can describe the issue with your contact information and screenshots for better assistance.
Yes, you have option to check the status of your support request from our support portal.
We use English as a communication language for support process.
You can escalate to shift manager or support lead.
For Low severity – 8 hrs*
For Medium Severity – 6 hrs*
For High Severity – 2 hrs*
*Resolution times many vary according to the dependency.
Yes, You can write to license@onmeridian.com to get the clarification
We provide only remote support as part of our standard support process. Onsite support will be chargeable based on activity type.
We have standard support which is non-chargeable, and we do provide managed support which includes pricing based on scope of services.
No, we don’t provide support for third-party products / services. Our support scope includes M365, Azure, D365 and Microsoft Products.
We provide SOPs for our customers however training is chargeable activity.
The initial response time will 30 mins after raising support request.
We will share feedback form during the time of ticket closure.
You still have a question?
If you cannot find answer to your question in our FAQ, you can always contact us. We will answer to you shortly!
